Release Management

The Release Management process facilitates the introduction of software and hardware releases into managed IT environments.

Release Management coordinates with the Demand Management and Configuration Management processes to ensure that:

  • the shared CMDB (configuration management database, being a repository of information related to all the components of an information system) is kept up-to-date with changes implemented by new releases and that the software content of those releases is stored in the definitive software library.
  • Release management builds and manages release rollout plans and works with development teams and the customer during planning and development in order to facilitate a smooth rollout.